Coronavirus – Business Resilience and Continuity Planning

Image result for coronavirus

At the Provider Event held on 10th March 2020 it was highlighted, although appreciated Home Support Providers will already have such measures in place, the need to keep updated with the Coronavirus COVID-19 situation and to consider the need for Business Resilience and Continuity Planning.

 Below are a few links with some more information:

 It was also mentioned that NCC have a number of documents that provide further advice, or that can be used as templates.
These are below:

You may also like to know that NCC also offer a service where, for just £75.00, Resilience Officers (Community and Environmental Services) 
can review a Business Continuity Plan and provide feedback on areas to improve/consider.  
To find out more or if you have any enquiries please email:



The coronavirus outbreak in Wuhan, China, is still a rapidly evolving situation. On Thursday 30 January the World Health Organization declared this as a global health emergency and in response, the four UK Chief Medical Officers raised the risk to the public from low to moderate. It is being led at national level by Public Health England.

The NHS is extremely well-prepared and used to managing infections, and are already working rapidly to identify any contacts the patients had to prevent further spread. NHS and partners have been preparing for UK cases of novel coronavirus (2019-nCoV) and have robust infection control measures in place to respond immediately.

Norfolk Resilience Forum partners have met to discuss the potential risks and impacts for Norfolk and are well-prepared to respond to any potential incident.

Norfolk County Council will continue to review the situation and are following all advice from Public Health England.

If you have any health concerns, check the NHS website for up-to-date advice and guidance, and for regular updates on travel information, symptoms and precautionary measures. If you are concerned that you are unwell, the NHS advice line is 111.

PHE has published some frequently asked questions on the coronavirus.

Public Health England recommend that everyone should maintain good hand, respiratory and personal hygiene – there are NHS guidelines on good hand hygiene.

If someone you know is lonely

If you're feeling lonely

If you think someone you support may be lonely, it can be hard to know what to do, particularly if they don’t speak to you about it.

Coping with loneliness – advice for the person you know

Independent Age has an advice guide If you’re feeling lonely which has ideas on how to deal with loneliness and where to look for help. Download it from their website or order your free copy by calling 0800 319 6789.

Winter Planning 2019/2020 – Being ready for winter

All of us living in Norfolk are approaching the coldest months of the year so it is important for us all to be prepared, aim to prevent and protect ourselves and those whom we support from any avoidable ill-effects of winter.  To help Home Support providers in doing this the following list of resources and guidance may be of help.

Carers emergency card – Norfolk county council


ICE – In case of emergency (for mobile phones)

UK Power networks

Priority treatment for vulnerable residents for electricity in an emergency

 Cadent gas – Could you get extra support in a gas emergency?

The Priority Services Register (PSR) is free to join. It helps energy companies look after customers who have extra communication, access or safety needs.

Lions message in a bottle regarding someone’s medication.

LIONS MIAB (003) October 2019




Unexpected changes and ageing: preparations & conversations

Most people’s daily lives will include routines and planned events. Not everything in life can be anticipated, but there are some things we can all do to minimise the unexpected having a negative impact. Likewise there are some things that can be uncomfortable or awkward to discuss. The long term health condition that will progress over time. The changes caused by increasing age and frailty, or declining overall health.

It can be a challenging area for professionals and families alike, but to make life a little easier please look through the resources below as they could help address how to approach some of these issues more easily.

Conversations for older people and their families

Dealing with difficult conversations by Independent Age (attached)

Which? Overcoming common challenges

Practical advice

Dementia – sudden changes (advice for carers)

Living with multiple health problems – Health talk

How to look after your mental health in later life – Mental health foundation (charity)

One in five older people living in the community and two in five people living in care homes experience depression or poor mental health

Planning ahead – Marie Curie