Independent Provider Meeting – 7 September 2017 Agenda

The agenda for next Thursday’s Independent Home Support Provider Meeting can be found here: 2017.09.07 – IHCPM Agenda.  Thank you to all those who suggested agenda items and arranged for attendees to come and present items.

The meeting will be held on Thursday 7 September 2017, 13:00 – 15:00 (with Norfolk County Council colleagues joining the meeting at 14:00).

The meeting will be held at Aldiss Park, Dereham Town Football Club, Norwich Road, Dereham, NR20 3PX.  There is plenty of parking on site for attendees.

Anybody offering Home Support in Norfolk is welcome to attend.  We look forward to seeing you there.

Independent Provider Forum – 7 September 2017

The next Home Support Independent Provider Forum is taking place on Thursday 7 September.

Any issues that need to be addressed at the Provider Forum should be sent to to be added to the issues/actions log.

Providers are asked to suggest topics and areas of interest, best practice etc. that you would like to present at the meeting.  Topics and agenda items should be sent to for collation.

Please can ensure that you contact me at with any issues that you feel need to be addressed at the Provider Forum or any agenda items you would like to bring to the meeting by Thursday 24 August 2017 at the latest.

New Provider Portal for Finance and Payments – ContrOCC

Norfolk County Council is replacing its social care system – CareFirst – with the market leading system installed at over 40 local authorities – Liquidlogic. The new system is being configured and tested for Norfolk and will go live in Adult Services in November this year. The Children’s Services system will be implemented in March 2018.

To support the Liquidlogic system, there is a new Finance system – ContrOCC – which underpins and fully integrates with the Liquidlogic system. We want to move towards electronic communication with our suppliers through the “Provider Portal” which automatically feeds into ContrOCC.

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Framework Dialogue Sessions – a follow up to your request

At the June Independent Provider Meeting a request was made to commissioners to set up some further dialogue sessions.  These dialogue sessions would have the purpose of dealing with queries which have arisen from the implementation of the framework.

So that we can determine the best way to set these sessions up for all concerned, if you wish to raise questions please email Bethany Small at

a) with the names of any attendees, the area you operate in and your confirmed contact details
b) an outline of the questions you want to raise so that we can prepare and provide any relevant data to support the discussion and understanding

We would welcome hearing from those interested by close of play on 28 June 2017.