National Trading Standards Scams Team – Coronavirus Scams Prevention

Wash your hands of coronavirus scams! Read it. Share it. Prevent it.

The National Trading Standards (NTS) Scams Team has produced some helpful materials to help promote scams awareness around coronavirus (COVID-19) scams at this difficult time. Today the Team has released a press release around criminals exploiting fears about coronavirus to prey on members of the public, particularly older and vulnerable people who are isolated from family and friends. There will also be media around this today on Sky and BBC, with your help the Team would appreciate as much support as possible.

You will find attached:

Press release links:

Please support the Team in this campaign and help share the important scams awareness messages. If you haven’t already please follow our @AgainstScams and @NTSscamsteam




Coronavirus – Business Resilience and Continuity Planning

Image result for coronavirus

At the Provider Event held on 10th March 2020 it was highlighted, although appreciated Home Support Providers will already have such measures in place, the need to keep updated with the Coronavirus COVID-19 situation and to consider the need for Business Resilience and Continuity Planning.

 Below are a few links with some more information:

 It was also mentioned that NCC have a number of documents that provide further advice, or that can be used as templates.
These are below:

You may also like to know that NCC also offer a service where, for just £75.00, Resilience Officers (Community and Environmental Services) 
can review a Business Continuity Plan and provide feedback on areas to improve/consider.  
To find out more or if you have any enquiries please email:



The coronavirus outbreak in Wuhan, China, is still a rapidly evolving situation. On Thursday 30 January the World Health Organization declared this as a global health emergency and in response, the four UK Chief Medical Officers raised the risk to the public from low to moderate. It is being led at national level by Public Health England.

The NHS is extremely well-prepared and used to managing infections, and are already working rapidly to identify any contacts the patients had to prevent further spread. NHS and partners have been preparing for UK cases of novel coronavirus (2019-nCoV) and have robust infection control measures in place to respond immediately.

Norfolk Resilience Forum partners have met to discuss the potential risks and impacts for Norfolk and are well-prepared to respond to any potential incident.

Norfolk County Council will continue to review the situation and are following all advice from Public Health England.

If you have any health concerns, check the NHS website for up-to-date advice and guidance, and for regular updates on travel information, symptoms and precautionary measures. If you are concerned that you are unwell, the NHS advice line is 111.

PHE has published some frequently asked questions on the coronavirus.

Public Health England recommend that everyone should maintain good hand, respiratory and personal hygiene – there are NHS guidelines on good hand hygiene.

Winter Pressures – Capacity Incentive Payments 2019-20

At Norfolk County Council we understand the challenges of operating as a care provider or working as a carer during busy periods.  In response to this, one of the things we have put in place is an incentive payment which is payable when you pick up a care package.

We will have designated periods this Winter 2019-20 where Capacity Incentive Payments (CIPs) will be offered for promptly commencing new and restarted packages of care for people discharged or transferred from specific care settings.

The first period covers Friday 20th December 2019 to Sunday 23rd February 2020.  During this period, CIPs can be made for:

  • people being discharged from acute and community hospitals
  • transfers of care from short-term block beds, bed-based reablement, NFS, NEAT and out of hospital services

For further information and support on the Home Support Capacity Incentive Payment and delivering a resilient service at this time of year please visit